Patient Liaison Associate

Join Caris Life Sciences

At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer carewe're changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day : "What would I do if this patient were my mom?" That question drives everything we do. But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcaredriven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

Our Patient Liaison is responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. We are interested in speaking with candidates who have the capacity to learn our business and who have the communication skills to explain our services to patients during this difficult time in their life.

Job Responsibilities

• Adheres to all company policies and procedures.
• Return incoming patient calls and inquiries.
• Provides excellent service when communicating estimated costs with patients by phone and email.
• Make outgoing courtesy calls to patient to inform them of potential patient responsibility.
• Whenever possible, resolves question directly so that patient receives prompt satisfaction.
• Explains account situation accurately in simple language so that patient can understand and how it applies to the particular question.
• Works assigned tasks, edits, queues and correspondence as assignment in a timely manner.
• Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
• Identifies and communicates complaint patterns to management team.
• Demonstrates a positive attitude and serve others with personal service 100% of the time.
• Meets productivity / performance standards as set forth by management.
• Maintains patient confidentiality and complies with HIPAA regulations.

Required Qualifications

Preferred Qualifications

Physical Demands

Training

All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

Conditions of Employment

Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation. Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.