Digital Operations & Customer Experience Manager

Digital Operations & Customer Experience Manager

FLSA Status : Nonexempt

Months Per Year : 12

Hours Per Week : 37.5

Employment Status : Full-Time

Work Model : On-site

SeattleUniversity will be one of the most innovative and progressive Jesuit and Catholicuniversities in the world, educating with excellence at the undergraduate,graduate, and professional levels. We embrace an intersectional framework fordefining diversity in its broadest sense, including differences in gender,gender identity, race, ethnicity, generational history, culture, socioeconomicclass, religion, sexual orientation, national origin, citizenship status,political perspectives, geographic origin and physical ability. SeattleUniversity strives to be a welcome, open and safe campus climate for all wholearn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration : Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication : Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity : Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation : Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion : Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation : Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

Position Summary

Under the direction of the Associate Director of FCS Digital Services, the FCS Digital Services Digital Operations & Customer Experience Manager is responsible for maintaining and supporting the organization's technology infrastructure in both administrative and operational needs. The FCS Digital Services Digital Operations & Customer Experience Manager upholds efficiency and support for software, web and databases for Facilities Services and the campus community, with an auxiliary function as point of contact for campus community work orders and projects.

Customer Service / Help Desk (30%)

• Facilities Resource Center point of contact on an as-needed basis for Facilities requests and emergencies via the Call Queue and Work Order Console

Respond to inbound inquiries from students, faculty, and staff via Teams phone, providing clear and professional assistance

Digital Content Management (25%)

With guidance and support from the Associate Director :

Monitor and maintain customer-facing resources

CMMS Management (20%)

Responsible for the maintenance and operation of the Computerized Maintenance Management System (CMMS)

Digital Tools & Technical Support (15%)

Supports Facilities and Campus Services software, hardware, and functions :

Key Management System

Adobe, Bluebeam, DirectLine, Office 365, and others.

Creating and Developing Reports (10%)

Marginal Job Functions

Qualifications

Preferred Qualifications

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range : $55,000 - $60,000

Seattle University has provided a compensation range that representsits good faith estimate of what the University may pay for the position at thetime of posting. The salary offered to the selected candidate will bedetermined based on factors such as the qualifications of the selectedcandidate, departmental budget availability, internal salary equityconsiderations, and available market information, and not based on acandidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck.Seattle University provides generous leave, health plans, and retirementcontributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contributionfor retirement benefits, comprised of a 5% nonelective employer contributionand an additional dollar-for-dollar match of your voluntary contributions up toa maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at :