Customer Care Manager

Bluestone Real Estate Services invites applications for a full-time in-house Customer Care Manager position.

Bluestone Real Estate is a leading association management company dedicated to providing exceptional service and enhancing the living experiences of our residents.

As an in-house Customer Care Manager, you will assist the Community Association Department with homeowner relations, special projects, and portfolio team support.

This position is located at Bluestone’s main office in Tigard.

The position is typically Monday-Friday but can involve other days and hours.

The position participates in a rotating on-call schedule.

General Duties Provide administrative support to department staff Answer client calls on the Association phone queue line Aid clients with issues such as how to set up / make payments, or how to navigate their owner portal Provide delinquency reports to managers and send out delinquency notices Support portfolio managers with special projects as needed Update all association’s HomeWise documents to ensure they are up to date and accurate Monitor and fill all HomeWise demands in a timely manner Organize, sort, and assemble monthly operating reports Perform other duties as assigned Requirements 1+ year experience providing customer service in a call center, property management, or similar environment, handling phone and email inquiries.

Experience assisting customers with account questions, payment issues, and online portal navigation strongly preferred Must be proficient in Microsoft Office (Outlook, Word and Excel) Must have demonstrated excellent verbal, written and interpersonal communication skills Be able to perform and / or manage multiple tasks, projects and priorities Must have excellent grammatical and proofreading skills Property or association management experience is preferred but not required.

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