Marine Team Lead

Team Leader

Under the supervision of the Group Sales or Department Manager, the team leader gives daily direction to the associates in one of the departments within the store, to include : merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Essential functions include :

• Supporting the GSM / DM in achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Providing daily direction to the associates within the department.
• Preparing to-do / task lists.
• Executing all merchandising directives and maintaining all plan-o-grams as set by the corporate office.
• Ensuring a pleasant and productive shopping experience for all customers.
• Assisting the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participating in interviewing and making recommendations for selection; coordinating training; consulting with GSM and giving input on preparation of performance appraisals; preparing weekly work schedules; coaching and motivating associates to promote positive customer relations and a productive team-oriented work environment.
• Resolving customer and associate opportunities with GSM / DM and HR Manager.
• Maintaining a high level of personal customer service; achieving better than company average customer service results (surveys, secret shops, etc.).
• Remaining product "expert" through ongoing product knowledge training; conducting product demos to entire staff.
• Assisting the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing, and pricing of all advertised items.
• Assisting the GSM / DM in carrying out supervisory responsibilities in accordance with the company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment-free working environment for all associates.
• Providing a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based on this analysis, promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• All other duties as assigned.

Experience / qualifications include :

Knowledge, skills, and ability include :

Travel requirements : N / A

Physical requirements include :

Independent judgment : Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full time benefits summary : Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.