Product Design Strategist

Job Description

How You’ll Make an Impact

Product Design at Epsilon brings together capabilities in design strategy & research, UI design, UX / interaction design, UX engineering, and UX QA to help build a suite of products comprising Epsilon PeopleCloud, an industry-leading, outcome-based marketing platform.

As a Product Designer on the Strategy & Research team (reporting to the Director of Product Design Strategy & Research), you will play a pivotal role in connecting strategic business objectives with user needs. You will engage collaboratively with product management and other participants early in the product development process to guide decisions around product strategy, requirements, and scope with a design- and user-centered perspective. Your work will be informed by concept testing, usability studies, and other research focused on better understanding our users and their needs. You'll also be responsible for communicating design intent and value through cross-product storytelling, while stewarding the implementation of design strategy throughout the entire product design process.

At Epsilon, we view product design holistically, extending beyond traditional UX / interaction design to embrace the growing role of design in shaping product roadmaps, driving business decisions, and defining forward-looking vision. Our Strategy & Research team acts as connective tissue across projects, designers, and teams while addressing the complexities of our interconnected product ecosystem. In an era of rapid technological advancement, particularly around AI, we help redefine the role of design as a mediator and facilitator of cross-functional processes.

What You’ll Achieve

• Conduct and analyze user research to identify unmet needs, problems, and opportunities for innovation across our product ecosystem.
• Investigate complex business problems through the definition of clear research questions and identification / implementation of relevant research / design methodologies.
• Create and maintain user personas, role descriptions, task flows, and journey maps to build shared understanding across teams.
• Facilitate workshops and collaborative sessions with partners to align user needs and strategic product direction.
• Synthesize research insights into actionable recommendations that influence product roadmaps.
• Develop narrative frameworks and storytelling approaches (using schematic, low-fidelity wireframes and prototypes) that communicate conceptual design intent and value across products (as opposed to creating “pixel-perfect” designs ready for hand-off to developers).
• Create process documentation including swim lane diagrams, concept maps, and speculative design artifacts that explore potential futures and strategic directions.
• Support the avoidance of "solution fixation" by focusing teams on thorough information gathering and analysis before pursuing specific design directions.
• Contribute to the growth and maintenance of a research repository, ensuring insights are accessible and used across teams.
• Help to explore and implement the use of AI to evolve the Strategy & Research team’s processes.
• Collaborate with other designers and engineers to ensure strategic vision is maintained throughout implementation.

Who You Are

A Bachelor’s degree in Product Design, UX Design, Human-Computer Interaction, Psychology, or related field (a master’s degree, with experience in academic / disciplinary research, is preferred).

In this role, you’ll be able to further your career by using opportunities to :

Shape product strategy at the earliest stages of development.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work :

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :

Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to to request an accommodation.

For San Francisco Bay and Los Angeles Areas : Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections , commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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