Lease Administration Manager - Training & Development

Job Description

Job Description

Description :

Location : Chennai, India (Hybrid : 3 Days In-Office, 2 Days Remote)

Shift Timing : 4 : 30 PM – 1 : 30 AM IST

We are seeking a dynamic and experienced Lease Administration Manager – Training & Development to lead our training initiatives, improve operational excellence, and enhance client satisfaction. This role will be pivotal in training teams, developing standardized operating procedures (SOPs), setting and monitoring Key Performance Indicators (KPIs) for client accounts, and driving client retention efforts. The ideal candidate will bring strong leadership, training expertise, and lease administration knowledge to inspire teams and ensure the delivery of exceptional service.

Requirements :

Training & Development

• Design, implement, and oversee comprehensive training programs for all levels of lease administration staff.
• Conduct training needs analysis to identify skill gaps and create tailored training modules.
• Develop and deliver onboarding programs to accelerate the productivity of new hires.
• Organize regular workshops, refresher courses, and continuous learning opportunities for professional development.
• Create and maintain a knowledge repository of best practices, industry updates, and client-specific procedures.

Standard Operating Procedures (SOPs)

Key Performance Indicators (KPIs)

Leadership & Client Retention

Cross-Functional Collaboration

Qualifications

Key Attributes