Airside Experience Leader - SDL

Airside Experience Leader

As an Airside Experience Leader, you guide and support the Airside Experience team, ensuring services for aircraft, crew, cargo, and guests are delivered with precision, safety, and exceptional care. You are not only a hands-on contributor; you're also a hospitality-focused leader, helping your team create seamless and welcoming experiences for every guest in our facilities. You'll provide oversight of airside operations, step in to resolve guest concerns, and act as the primary escalation point when support is needed beyond the scope of Airside Experience Specialists or Associates. With a strong understanding of company policies and a proactive approach, you lead your team to maintain operational excellence while keeping guest satisfaction front and center. This role requires a flexible schedule, including evenings, weekends, and holidays, and the ability to work in outdoor environments near active aircraft and equipment. If you're passionate about safety, service, and leading with professionalism in a dynamic setting, this is a powerful next step in your hospitality career.

Responsibilities include :

• Monitor the performance of Airside Experience Specialists and / or Associates to ensure technical accuracy, demeanor, and adherence to Company policies and procedures.
• Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and / or Associates on shift.
• Provide on-the-job training and assistance to Airside Experience Specialists and / or Associates.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are always met.
• Services include, but not limited to, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving / departing aircraft, identify and perform open job tasks, and immediately speak up and / or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment.
• Load and unload luggage and other cargo into / out of aircraft and from / into the private aviation terminal (PAT), guest vehicles, or other modes of transportation.
• Provide professional and friendly guest service while showing a positive and helpful attitude to everyone at all times ensuring our guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle with guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, our assets, or to our reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Abide by emergency response procedures when / if critical events occur.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

Minimum Education and / or Experience :

Additional essential knowledge and essential skills :

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits :

Qualified applicants will receive consideration for employment without regard to age