Senior Customer Success Manager

What is Proximie?

Proximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data.

Our Intelligence Suite transforms operating room (OR) performance, keeping teams in sync and workflows on track to maximise throughput. Simultaneously our computer vision and AI capabilities capture real-time data and detect surgical events – improving quality of data outputs. The result : ORs are optimised like never before – with predictive analytics and automated notifications ensuring patients and staff are in the right place at the right time.

Once practitioners are in the OR, our Surgical Suite enables real-time remote access and creates a secure video record of every procedure; improving training, education, and collaboration. It is an intuitive asset which helps instil a culture of continuous learning, accelerates the adoption of cutting-edge medical devices, and enhances surgical performance across the entire global workforce – improving outcomes and saving lives.

Proximie was commercialised in 2019 and is available in over 800 facilities globally.

Five billion people in the world do not have access to safe and affordable surgery, and this is a problem everywhere, not just in developing countries. Proximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data.

Our Intelligence Suite transforms operating room (OR) performance, keeping teams in sync and workflows on track to maximise throughput. Simultaneously our computer vision and AI capabilities capture real-time data and detect surgical events – improving quality of data outputs. The result : ORs are optimised like never before – with predictive analytics and automated notifications ensuring patients and staff are in the right place at the right time.

Once practitioners are in the OR, our Surgical Suite enables real-time remote access and creates a secure video record of every procedure; improving training, education, and collaboration. It is an intuitive asset which helps instil a culture of continuous learning, accelerates the adoption of cutting-edge medical devices, and enhances surgical performance across the entire global workforce – improving outcomes and saving lives.

Proximie was commercialised in 2019 and is available in over 800 facilities globally.

Check out our Founder and CEO Nadine’s Origins Story here : https : / / www.proximie.com / about

Position Overview

The Customer Success Manager is a field-based, customer-facing role focused on delivering exceptional value to our customers across a designated U.S. region. You will manage high-value customer accounts by developing success plans, driving adoption and satisfaction. By identifying growth opportunities and serving as a trusted advisor you’ll be able to collaborate with internal teams to drive business goals and advocate for customer needs, ultimately contributing to revenue growth and product innovation.

You will be a critical driver of adoption and engagement, leading strategic initiatives to enhance product success, develop tailored onboarding strategies, whilst also identifying expansion opportunities in collaboration with sales and marketing to unlock greater revenue potential. With a deep understanding of both clinical needs and technology, you'll help drive innovation in surgery and further Proximie’s footprint as the operating system for intelligent operating rooms.

We are looking for an exceptional strategic thinker with the ability to manage complex customer situations, analyze complex customer data to solve problems and drive customer decisions at the executive level.

Job Responsibilities

• Drive customer success outcomes by ensuring customers achieve their business goals with the product's capabilities.
• Act as a specialist within a particular domain, providing deep insights and tailored solutions to customers.
• Engage in proactive account management, including regular health checks, QBRs (Quarterly Business Reviews), and strategic planning sessions.
• Drive product adoption and retention strategies aimed at increasing customer lifetime value and minimizing churn.
• Lead and coordinate cross-functional efforts to address customer needs, including product enhancements, custom solutions, and issue resolution.
• Mentor and support the development of other Customer Success Managers, sharing expertise and guiding their customer strategies.

Requirements

Why Work for Proximie?

Proximie is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law.