Responsibilities
:
• Set up onsite/offsite training rooms, equipment, materials, and ensure facility readiness.
• Troubleshoot audiovisual issues and manage classroom materials before and after sessions.
• Maintain course and curriculum information within the Learning Management System (LMS).
• Serve as onsite point of contact for instructors and participants.
• Manage class activities: advertising, enrollments, confirmations, cancellations, waitlists, scheduling, and reporting.
• Record attendance, maintain rosters, and process evaluation data.
• Perform data entry, maintain training records, and ensure adherence to SOPs and service levels.
• Identify and resolve discrepancies; escalate issues when needed.
Qualifications:
• High School Diploma or GED required.
• Preferred experience in training administration, learning organizations, or customer service.
• Proficiency with LMS platforms and Microsoft Office.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to multitask, prioritize, work independently, and adapt to changing needs.
• Client-focused approach with strong relationship-building skills.