Temporary Helpdesk Engineer

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.

Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position is responsible for providing day-to-day technical assistance to employees, resolving hardware, software, and access issues, and supporting corporate systems that enable secure and efficient operations. Reporting to the Senior Manager, Cyber Security (Corporate Security) and working closely with the Infrastructure team, the Helpdesk Engineer will play an important role in maintaining system reliability, troubleshooting issues, and ensuring excellent user experiences across the organization. This is a temporary assignment.

This position is hybrid, requiring regular in-office presence at our Jersey City, New Jersey headquarters at least three days per week.

Responsibilities

• Respond to and resolve daily IT support tickets related to user access, devices, software, and network connectivity.
• Provide technical assistance for email, collaboration tools, and identity access management, ensuring users can securely and efficiently perform their work.
• Troubleshoot and resolve authentication and access issues, escalating complex identity or system problems to senior engineers as needed.
• Assist with wireless and connectivity troubleshooting, ensuring reliable access across office and remote environments.
• Support and maintain end-user devices, including setup, configuration, and deployment of updates and policies.
• Contribute to mobile device management (MDM) tasks, including enrollment, compliance, and troubleshooting.
• Collaborate with the Infrastructure team on system maintenance, patching, and monitoring initiatives.
• Document solutions and maintain knowledge base articles to streamline recurring issue resolution.
• Partner with internal departments to support technology requests and assist with onboarding and offboarding of employees.
• Maintain a high level of professionalism, communication, and customer service in every interaction.
• Assist in monitoring system alerts, reporting anomalies, and supporting incident response activities as required.
• Participate in process improvement efforts, identifying ways to enhance efficiency, automation, and the overall user experience.

The ideal candidate :

The hourly rate for this role is $40.00 - $45.00

Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company's pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!

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Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, & Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time.

Forbes is an equal opportunity employer.

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