Head of Experience Design

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As Head of Experience Design, you will lead the vision and execution of Empower's digital experience strategy. You'll define how design drives connection and trust across Empower.com, the Empower Personal Dashboard, and our retirement and wealth platforms. Reporting to the Chief Marketing Officer, you'll align Product, Marketing, Technology, and Sales around a unified design direction that elevates customer experience at every touchpoint.

What you will do :

Set and deliver a unified UX / UI strategy and roadmap across Empower's marketing and product experiences

Lead, mentor, and grow a 25-person team of designers, content strategists, and creative leaders

Build a culture of creativity, collaboration, and continuous learning

Evolve Empower's design and content system for consistency, scalability, and innovation

Partner with Product, Engineering, and Business teams to turn insights into intuitive, high-impact experiences

Simplify and modernize user flows to strengthen acquisition, retention, and satisfaction

Develop a hybrid onshore / offshore model and apply AI tools to enhance quality and delivery

Collaborate with UX research to uncover customer needs and inspire design innovation

Ensure all experiences meet accessibility, privacy, and regulatory standards

Represent Empower's design practice in executive forums and industry events

What you will bring :

15+ years in UX / UI or product design leadership within financial services, fintech, or consumer tech

Degree or equivalent experience in design, marketing, communications, or related field

Proven success delivering digital experiences across web and mobile

Deep expertise in user-centered design, usability testing, and interaction design

Strong portfolio showing visual design excellence and measurable business impact

Working knowledge of front-end technologies (HTML, CSS, JavaScript) and design tools like Figma or Adobe Creative Suite

Experience building and scaling global or hybrid design teams

Skilled at influencing senior leaders and aligning design with business strategy

Excellent communication skills and executive presence

What will set you apart :

Experience operationalizing enterprise design systems at scale

Background in both B2B and B2C environments

Comfort navigating regulated industries and complex digital ecosystems

Passion for emerging technology, especially AI, personalization, and data-driven design

Recognized thought leader or speaker in design or digital experience

• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT / OPT.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Base Salary Range

$183,300.00 - $265,800.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Equal opportunity employer

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Posting End Date at 12 : 01 am on :

11-22-2025

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