Training Supervisor

A company is looking for a Supervisor - Training to support virtual training delivery and ensure operational excellence.

Key Responsibilities

Provide mentoring and coaching to staff to meet performance standards

Monitor performance, ensure compliance with regulations, and evaluate staff performance

Deliver ongoing training and manage curriculum accuracy for multiple customer agencies

Required Qualifications

Bachelor's degree in a relevant field and 3+ years of professional experience, or equivalent combination of education and experience

Self-motivated with the ability to work independently

Experience with virtual training sessions, preferably using Microsoft Teams

Experience in contact center training environments

Able to manage multiple training sessions and priorities in a fast-paced environment