Customer Success Lead - Family Growth Associate

Customer Success Lead - Family Growth Associate

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time : family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious : to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

This is a full-time remote position with a required schedule of Saturday to Wednesday (Monday and Tuesday Off) 9 : 00 am to 5 : 00 pm Eastern Time. It's a fast-paced opportunity within a rapidly growing company that offers real potential for advancement. If you're not energized, adaptable, and hungry to grow in this kind of environment, this may not be the right fit.

We're seeking passionate, empathetic go-getters who want more than just a typical sales or customer success role. Here, you'll work directly with real families facing real challenges, empowering underserved communities to take one of the most transformative steps of their lives : accessing quality care.

Key Responsibilities

• Own and drive family growth. Make 5080 calls per day to prospective families in designated market areas, clearly communicate the benefits of our program, and guide them through the qualification process with positivity and determination.
• Build and manage the pipeline. Move families seamlessly through each stage of the process, consistently pushing toward and exceeding growth goals while helping refine processes for efficiency and scalability.
• Champion our families. Provide support, encouragement, and guidance as they navigate the complexities of healthcarebeing their advocate, cheerleader, and steady partner every step of the way.

Requirements

Our Values

Benefits

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.