Revenue Cycle Training Specialist

JOB SUMMARY

The primary purpose of this position is to develop and train world-class best practices in pre-billing, billing, collections, and accounts receivable functions in the home health and hospice industry. We are seeking a talented and motivated individual to join our team in a hybrid role based in Nashville, Tennessee. This position offers the flexibility to work both remotely and on-site, providing a dynamic and adaptable work environment.

DUTIES & RESPONSIBILITIES

• Support the accounts receivable functions under the supervision of the Learning and Development Leader.
• Train, monitor, and update the policies and procedures surrounding the revenue cycle, accounts receivable, and current government regulations for home health and hospice.
• Assist agencies in the development and use of accounting policies and procedures, and establish a great rapport in and between departments so that each can realize the importance of accurate reporting procedures.
• Partner with RC Portfolio Leaders to develop training opportunities for staff, further enhancing the impact of the portfolios and the company.
• Partners with Executive Directors and / or RC Portfolio Leaders to provide training to Billers and Billing Managers.
• Utilizes ticketing software to track trends of support / education needs.
• Develop and maintain reporting metrics to identify agencies that need additional support through training and education-developing plans with EDs and RCPLs to enhance the field results.
• Pioneering the creation of best practices for Service Center and Field in a manner that is easy to understand and adopt into practice. Create methods that are engaging and easy to absorb.
• Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers / Billing Managers, other RC Portfolio Leaders, and payors.
• Maintains a comprehensive working knowledge of payor contracts and ensures that agencies are billing and collecting according to contract provisions, and adjusts training courses accordingly.
• Protects the confidentiality of patient and agency information through effective controls and combined efforts with billing operations.

The above statements are intended to provide a representative summary of the major duties and responsibilities typically performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

Why Join Us

At Pennant Services, we don't just manage-we lead like owners . Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

Location : Nashville, TN - Hybrid

Wage : $70,000 - $80,000

Type : Full-Time

What sets us apart :

A culture built around our core values-CAPLICO :

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

About Pennant

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.

Learn more at : www.pennantgroup.com

Pennant Service Center

1675 E. Riverside Drive, Suite 150

Eagle, ID 83616

#Hybrid

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at