Customer Service Representative

Job Title : Customer Service Support

Location : North Olmsted, OH (Hybrid - 2 days onsite, 3 days remote)

Contract Type : 6-Month W2 Contract

Pay Rate : $16.00-$17.72 / hour (depending on experience)

Schedule : Monday-Friday, 7 : 00 AM-4 : 00 PM

About the Opportunity

Russell Tobin is supporting a global leader in the food and agriculture industry known for improving lives and nurturing the world through sustainable practices. We are seeking a detail-oriented and customer-focused Customer Service Support Specialist to join their growing team in North Olmsted, OH.

This role plays an essential part in ensuring a seamless customer experience by assisting with order management, customer communication, and administrative support within a high-performing service environment.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Accurately process and confirm customer orders.
• Provide customers with order status updates, product details, and delivery information.
• Support routine order management tasks, including documentation and fulfillment coordination.
• Partner cross-functionally with teams such as Logistics, Sales, and Supply Chain to ensure timely and accurate service.
• Identify and escalate order-related issues while assisting with corrective actions.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving administrative or clerical issues following established procedures.
• Perform other related duties as assigned.

Qualifications

Minimum Requirements :

Preferred Qualifications :

Additional Details

Why Join Us

This is a fantastic opportunity to contribute to one of the world's most respected industry leaders while gaining valuable experience in customer service operations within a collaborative and supportive team environment.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.