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Assistant Shop Manager, MaxMara Woodbury Commons

Assistant Shop Manager, MaxMara Woodbury Commons

Max Mara Fashion GroupWoodbury, NY, US
1 day ago
Job type
  • Full-time
Job description

About the Role

Customer Service

  • Assist stylists in the absence of store management
  • Gain new clients by meeting conversion goals and continue to service the existing client base through personalized follow-ups and relationship-building.
  • Resolve customer service issues swiftly and professionally, ensuring complete customer satisfaction.
  • Ensure customers' needs are surpassed without hesitation, going above and beyond to provide exceptional service.
  • Consistently meet / exceed both store and individual sales goals, including Key Performance Indicators (KPIs).
  • Ensure customers' needs are surpassed without hesitation.
  • Consistently meets / exceeds both store and individual sales goals, including KPI's
  • Maximize the customer experience
  • Maintain a positive outlook and professional demeanor while supporting company initiatives
  • Maintain an up-to-date knowledge of current promotions, loyalty programs, and company-wide campaigns to provide clients with accurate and timely information.

Staff Partnership

  • Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office
  • Demonstrate leadership skills by stepping in to lead shifts when needed and assist in motivating the team to achieve store objectives.
  • Foster an inclusive, respectful work culture that encourages collaboration and a shared commitment to excellence.

    • Shop Operations

  • Consistently adhere to company policies, procedures, and guidelines, ensuring smooth day-to-day operations.
  • Possess a strong working knowledge of the POS system, troubleshooting technical issues as needed.
  • Effectively communicate all store-related issues or concerns to the Store Manager when unable to resolve them independently.
  • Perform opening and closing duties as required, ensuring the store is prepared and secure for each business day.
  • Use time effectively when not actively servicing clients, including maintaining stock levels, organizing product displays, and assisting in inventory management.
  • Demonstrate accountability for protecting MaxMara assets and minimizing shrink by following all security and operational protocols.
  • Coordinate and assist with the timely execution of storewide visual and operational updates in line with corporate directives.

    • Store Visuals + Merchandising

  • Lead and assist in the execution of visual merchandising changes, ensuring consistency in store layout, signage, and product placements.
  • Regularly inspect the store's visual standards to ensure the environment remains aligned with Bloomingdale's aesthetic and customer expectations.
  • Conduct daily visual walkthroughs to ensure the store is fully stocked and that products are in their designated spots, adhering to visual merchandising guidelines.

    • Required Skills / Education :

  • Minimum 3-4 years of Retail experience; luxury a plus
  • RTW and / or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
  • Strong interpersonal, organizational, and communication skills
  • Able to work independently as well as collaboratively
  • Proficient computer skills

    • Max Mara is an Equal Opportunity Employer. M / F / D / V

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    Assistant Shop Manager • Woodbury, NY, US