Client Services Manager, Pediatrics / Adults

Client Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Williamsport, PA Pediatrics / Adults Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for the Client Services Manager :

Provide superior customer service and quality home care

Focus on managing coordination of client services and emergent scheduling issues

Manage your Client Services Manager caseload while proactively growing it

Build lasting relationships with clients, referral sources, payors and community organizations

Develop strong, communicative relationships with the team

Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)

Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for the Client Services Manager :

Bachelor degree is required

Prior medical office or home care experience preferred

Prior supervisory experience a plus

Demonstrated record of successfully taking on increased responsibility (goal achievement)

Ambition to grow and advance beyond current position

Strong computer skills required (electronic medical record)

Excellent communication and interpersonal skills

Why you'll love BAYADA :

BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.

Award-winning workplace : proud to be recognized by :

Newsweek's Best Place to Work for Diversity

Newsweek's Best Place to Work for Women

Newsweek's Best Place to Work (overall)

Newsweek's Best Place to Work for Women and Families

Glassdoor Best Places to Work

Forbes Best Places to Work for Women

Weekly pay

Work life balance : Monday-Friday 8 : 30-5pm hours

Amazing culture : we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.

Strong employee values and recognition : we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts / perks and partnerships, an Awards Weekend trip, and more.

Diversity, equity, inclusion, and belonging : Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.

Growth opportunities : advancement opportunities, continued education opportunities, Udemy courses, webinars, and more

Benefits : BAYADA Home Health Care offers a comprehensive benefits plan that includes the following : Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.