ResWare Administrator - Grid151

Description

Role and responsibilities for the position include working with operational management to create, modify, and document action workflows according to state / county / client requirements. Additional duties involve maintaining Resware action lists, collaborating with IT staff, and coordinating with Qualia and third-party support vendors.

Role And Responsibilities

• Work with operational management to create, modify, and document action workflows according to state / county / client requirements
• Creating and maintaining Resware action lists
• Working with current, experienced IT staff to maintain system
• Communicating with Qualia and third-party support vendors as needed
• Training and monitoring staff to ensure that Resware is used properly
• Create, add, and revise document templates according to operational needs
• Map documents in ResWare to the appropriate points
• Create new clients and add their corresponding product types
• Create custom integrations
• Grant portal access and manage internal / external user access as well as role rights
• Map internal documents to work in XML format
• Map title premiums, underwriting documents, and rates
• Identify, communicate, and resolve technical issues within ResWare
• Monitor system performance and troubleshoot issues
• Assist in pre-sales product demonstrations, provide assistance in scoping projects or developing proposals
• Develop project plans and ensure that implementations are completed on time and meet client expectations
• Coordinate the exchange of information among departments on the required deployment activities and processes to ensure successful deployments
• Support the cascade of knowledge and skills
• Use interpersonal skills to leverage relationships to drive implementation activities
• Performs other duties and projects as assigned

Qualifications And Educational Requirements

Preferred Skills

Reasoning Ability

Physical Demands

Work Environment

Perks / Benefits

Note : This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

Seniority level

Employment type

Job function

Industries

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