Billing Support Associate

Primary Responsibilities Include :

Research and resolve routine billing questions and discrepancies

Process customer auto-draft payments and apply customer credits

Manage customer account maintenance via our JIRA ticketing system related to :

Invoice distribution updates in multiple internal systems

My RxBenefits Plan access requests

Vendor forms for clients

5500 requests

Assist with new client setup and billing packet process

Enter transaction fees provided into Billing system

Take ownership of billing for specialty products and other adhoc requests

Support billing specialists by assisting with formatting data, reconciliations, and other administrative items

Other billing administrative tasks as required by management

Participate in cross training within the Accounting department, as needed

Required Skills / Experience :

Entry level

High School diploma required

Attention to detail and ability to problem solve

Well-developed written and oral communications skills

Understanding the importance of confidentiality when handling PHI (Protected Health Information)

Highly collaborative team player

Good math aptitude and the ability to work accurately with numbers are essential

Takes initiative

Preferred Skills / Experience :

Some related accounting or office experience

Pharmacy benefits industry experience

Microsoft Excel skills

Based on relevant market data and other factors, the anticipated hiring range for this role is $40,260 - $47,300 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes :

Remote first work environment

Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

Additional buy-up options for Short- and Long-Term Disability and Life Insurance

401(k) with an employer match up to 3.5% available after 60 days

Community Service Day to give back and support what you love in your community

10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work

Tuition Reimbursement for accredited degree programs

Paid New Parent Leave that can be used for adoption or birth

Pet insurance to protect your furbabies

A robust mental health benefit and EAP service through Spring Health to support you when you need it most