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Technical Account Manager
Technical Account ManagerSNI Technology • Duluth, GA, US
Technical Account Manager

Technical Account Manager

SNI Technology • Duluth, GA, US
3 days ago
Job type
  • Full-time
Job description

2 days ago Be among the first 25 applicants

This range is provided by SNI Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00 / yr - $70,000.00 / yr

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About the Role

As a Technical Alignment Manager , you'll be the trusted advisor who ensures each client's IT environment aligns with best practices, security standards, and strategic goals.

You'll collaborate with vCIOs, Account Managers, Service Desk teams, and Project Engineers to perform alignment reviews, identify risks, and create IT roadmaps that keep clients running smoothly and securely. If you thrive in fast-paced MSP environments and enjoy both technical depth and client interaction — this is your next career move.

What You'll Do

  • Conduct regular technical alignment reviews across multiple client environments.
  • Identify risks, inefficiencies, and improvement opportunities within client infrastructures.
  • Collaborate with vCIOs and project teams to develop and refine IT roadmaps.
  • Present technical findings and recommendations in clear, business-focused language.
  • Maintain accurate documentation and system standards for every client.
  • Build strong client relationships and provide proactive communication.
  • Partner with Managed Services teams to ensure seamless service delivery.
  • Visit client sites as needed to deliver high-touch, hands-on support.

What You'll Bring

  • 3+ years of IT experience, ideally in an MSP environment
  • Proven ability to manage multiple clients and priorities simultaneously.
  • Strong communication, organization, and relationship-building skills.
  • High school diploma or equivalent required.
  • Valid driver's license and reliable transportation.
  • Bonus points for : 2+ years of Help Desk experience and CompTIA A+, Network+, or Security+ certifications.

    • Why You'll Love Working Here

  • ? Work with cutting-edge tools and diverse client environments.
  • ? Be a key player in client success and retention.
  • ? Join a collaborative, growth-minded MSP team where your expertise truly matters.

    • Role reports directly out of a Duluth-area office, and is on-site often at client locations locally if not sitting in the Duluth office. Employees generally work 1-2 days a week in the office.

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at SNI Technology by 2x

    Alpharetta, GA $123,840 - $234,770 2 weeks ago

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    Technical Account Manager • Duluth, GA, US