Job Title : Dental Front Office Manager
$30 / Hour + / - DOE | Full-Time | High-Performance Front Office Role
Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South)
Position Overview
We are seeking a highly organized and personable Dental Front Office Manager to oversee daily administrative operations, manage patient flow, and ensure exceptional customer service. The ideal candidate will have strong experience in treatment planning, case presentation, and financial coordination , along with leadership skills to guide the front office team.
Key Responsibilities
Front Office Management
- Supervise and support front desk team members, ensuring smooth daily operations.
- Manage scheduling to optimize provider productivity and patient satisfaction.
- Handle patient inquiries, check-ins, and check-outs professionally and efficiently.
- Oversee billing, insurance verification, and collections processes.
- Maintain compliance with HIPAA and OSHA regulations.
Treatment Planning & Coordination
Collaborate with dentists and clinical staff to create accurate and comprehensive treatment plans.Present treatment options and financial arrangements to patients in a clear, compassionate, and professional manner.Coordinate scheduling for multi-visit or complex treatment plans.Track case acceptance, pending treatments, and patient follow-ups.Work with insurance providers to maximize patient benefits and clarify coverage.Financial & Administrative
Monitor and report on key practice metrics (production, collections, case acceptance, etc.).Manage financial agreements, payment plans, and insurance claims.Support marketing efforts, recall systems, and patient retention initiatives.Train and mentor front office staff on communication, software use, and patient experience best practices.Qualifications
Minimum 3–5 years of dental office experience , with at least 2 years in a management or lead front office role.Proficiency in dental software (e.g., Dentrix, Eaglesoft, Open Dental , or similar).Strong knowledge of treatment planning, insurance coordination, and case presentation .Excellent communication, leadership, and organizational skills.Ability to multitask and maintain composure in a fast-paced environment.High school diploma or equivalent required; additional business or dental management training preferred.Preferred Attributes
Warm, patient-focused demeanor with a commitment to exceptional service.
Detail-oriented and proactive in problem-solving.
Motivated to support practice growth and efficiency. $30 / Hour + / - DOE | Full-Time | High-Performance Front Office Role
Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South)
Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care in person —and ensures the business side of the practice runs smoothly and successfully.
If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.
Why You’ll Love This Role
$30 per hour + / -, based on experienceFull-time schedule : 5 days / week, no weekendsFull benefits : Medical, Dental, Vision, Life, PTO, 7 paid holidays401(k) with up to 4% matchEmployee Assistance Program for you and your familyVoluntary benefits : pet insurance, identity theft protection, and moreSafe, PPE-protected, CDC-compliant environmentContinuing education opportunitiesWhat You’ll Do
Deliver top-tier patient service at every touchpoint , from check-in to checkoutAt check-in :Welcome patients warmly and create a positive start to their visitReappoint for their next recare before they leaveCollect over-the-counter balances with confidenceVerify and update personal and insurance detailsAt checkout :Present treatment plans and associated fees clearlyConvert treatment recommendations into scheduled appointmentsProvide after-visit documents (receipts, school notes, reminders)Manage and work the recall / reappointment list to keep the schedule fullMonitor and minimize cancellations through proactive communicationPartner with the practice manager and clinical team to keep the daily schedule optimized and on goalAnswer phones promptly and professionally, turning inquiries into booked appointmentsSupport compliance and maintain organized, accurate patient recordsRequirements
What We’re Looking For
Minimum of 3 years dental front office experience (collections and scheduling experience required)Strong skills with scheduling software and Microsoft OfficeExperience with dental software systems preferredAssociates degree in business or office administration a plusSolid communication skills and a professional, friendly demeanorHighly organized, detail-oriented, and committed to both patient satisfaction and office performanceBenefits
Full-time opportunity, five days a week.Base pay is around $30 an hour depending on experience.