Senior Community Operations Manager

Job Description

Job Description

Description : Cohere Life, Inc.

JOB DESCRIPTION

TITLE : Senior Community Operations Manager

DEPARTMENT : Operations

FLSA STATUS : Exempt

CLASS : Managerial

REPORTS TO : Executive Director

LOCATION : Prescott Valley, Jasper

Summary

The Senior Community Operations Manager (SCOM) for Jasper will model the values of Trust, Reciprocity, Spirit and Legacy while demonstrating leadership and organization that allows owner, stakeholder and team member needs to be met with a high level of satisfaction. Professionalism, exceptional customer service and proactive communication are hallmarks of the role. Working collaboratively with Community Life team members, the SCOM will oversee all day- to-day aspects of community governance including : Board of Director matters; facility operations, maintenance and landscape operations; and community standards and Architectural Review. This role is considered a key position and critical to the overall success of community association management in Jasper.

Scope

• Team building and training are an integral part of this position. Must be able to train new team members on operational changes within the community.
• Contribute to the development of an annual Strategic Plan; carry out operational objective; monitor progress and measure team performance against goals.
• Manage governance structure based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Prepare reports for team and the board of directors on governance, compliance, design review, community engagement and other activities related to association matters.
• Maintain ultimate responsibility for the official records of the Association including governing documents; resolutions; policies; meeting minutes; community guidelines; and related records.
• Anticipate, recommend and manage capital improvement and replacement projects in collaboration with the community managers and Executive Director and in alignment with Capital Reserve Study and schedule.
• In partnership with the Executive Director, Finance & Accounting, contribute to development of accurate, fiscally responsible annual budgets and oversee the management of Association budgets and related financial matters including monthly financial statement review; cash flow monitoring and management; budget variances; annual audit review; annual budget preparation; project buildout budgets and, in general, compliance with fiscal requirements dictated by the governing documents.
• Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the Association, owners and governing documents; monitor property for potential risks and make recommendations to mitigate those risks.
• Interact with Association(s) legal counsel as needed.
• Maintain involvement in professional associations and industry organizations that encourage continuous learning and improvement.
• Coordinate in partnership with the Executive Director, board of director communications and functions including
• scheduling; meeting notifications; agenda preparation; board information packages; board presentations; preparation of resolutions; and related administrative functions.
• Compile and prepare data and analysis of governance, compliance, design review and other activities related to
• association matters.
• Attend all board and association meetings and, as necessary, after hours and social events of the board.
• Carry out board directives and proactively report outcomes to the board.
• Actively monitor changes to laws and statutes that may impact or otherwise affect the association.
• Work collaboratively with the Community Assets team in monitoring landscape and facilities maintenance.
• Vet appropriate vendors, service providers and contractors; manage bid and selection processes; prepare contracts in accordance with Cohere standards.
• Oversee design review committee and all processes, communication and documentation associated with design review.
• Carry out compliance and restriction process in accordance with stated policy and community guidelines; generate / increase support for and compliance with guidelines through education, communication and relationship building with stakeholders.
• Engage with stakeholders and partners to ensure accurate interpretation and application of the association’s governing
• documents.
• In partnership with Cohere’s communications team, assist in management of all stakeholder communication including website content, email communiques and formal correspondence; compose best practice articles / contents as needed; engage partners to provide appropriate expert content as needed.
• Initiate educational workshops, events, outreach programs and other activities aimed at relationship building and increased buy-in to the overarching vision for the community.
• Support the success of the Cohere Community Life team by actively participating in meetings; sharing best practice knowledge; collective problem solving; mentoring; and similar practices of highly engaged team members.

Attributes

Outstanding customer service skills and instincts

Ability to foster a collaborative environment when serving both internal and external customers

Excellent verbal, written and personal communication skills.

Excellent troubleshooting skills

Conscientious and dependable work ethic and attention to detail

Organization, prioritization, follow-up and time management skills

Ability to keep the organization’s vision and values at the forefront of decision-making and action

Ability to establish and convey a sense of purpose in alignment with the values of Community Life

Innovative and creative problem solving using a “win-win” approach

Initiative to think, reason and make independent decisions

Able to work independently and in a team environment

Enthusiastic, positive and professional demeanor

Strong management and leadership skills

Flexible and nimble

Knowledge | Minimum Qualifications

A minimum of five years of progressively responsible, professional community management experience required

Possession of a bachelor’s degree in a related field preferred

Professional certification(s) from the Community Association Institute’s (CAI) Professional Development

Management Program preferred

Effective contract negotiation and vendor relationship management

Experience in conducting meetings and taking, transcribing and distributing meeting minutes

Comfortable speaking before small and large groups

Knowledgeable of facilities management including pools, budgeting, community financials, building trades and landscape management all for large scale community associations

Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint and Outlook

Knowledgeable in covenants enforcement and architectural guidelines for large-scale communities

Operating Principles

In furtherance of our mission team members will :

Instill a sense of fun and enthusiasm into everything we do for the community.

Encourage a dynamic collaboration between organizations such as municipalities, school districts, arts organizations, and other community social, civic, special interest and activity groups, leveraging combined talents, energies and resources for the benefit of all community stakeholders.

Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.

Work collaboratively with the community to promote a governance style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.

Strive to sustain a level of community maintenance that is simply the finest available anywhere.

Promote compliance with community rules through education, communication and building grassroots support.

Embrace the vision, goals and aspirations of Cohere.

Job Type : Full-time

Pay : $75,000-$85,000 per year; year-end bonus eligibility up to 5% of gross annual salary

Benefits :

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Once an adequate number of qualified candidates has been identified, the job posting may be withdrawn or closed.

Requirements :

Hiring Manager : Meagan Hader