Senior IT Specialist

At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?We're looking for a Senior IT Specialist who will be the operational backbone of our IT infrastructure. You'll handle 15-25 support tickets daily, manage access provisioning across 40+ SaaS applications, and troubleshoot everything from authentication issues to integration breakages. This is a high-volume, user-facing role where you'll work independently to keep our growing team productive. Strong documentation skills are critical. If you thrive on variety, enjoy helping people solve technical problems, and take pride in operational excellence, this role is for you.

What You'll Do :

• Manage identity and access across Okta, Google Workspace, 1Password, and 40+ SaaS applications (40% of daily work)
• Provision system admin accounts, Okta apps, vault access, and multi-step tools like Heap, Gong, and Windmill
• Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts
• Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility problems
• Support Mac users via Kandji MDM including hardware troubleshooting, device setup, and SOC II compliance enforcement
• Create and maintain comprehensive documentation including runbooks, troubleshooting guides, and process improvements
• Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding / offboarding workflows
• Manage daily ticket queue via Slack and Jira Service Management with strong prioritization and independent problem-solving

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About BuildOps

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We're not just talking incremental improvements-we're talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We're fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we're changing the game and doing the best work of our careers. You'll be a key player in a company that's truly making a difference for the backbone of our economy. If you're ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you.