ServiceNow Solution Architect

Description :

TCS is seeking a ServiceNow Solution Architect with ITSM / ITOM / IRM / integration experience.

Responsibilities include :

• Serve as primary technical point-of-contact and manage technical delivery from global / offshore teams
• Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.
• Gathering Business services and associated application services list and details from client team.
• Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.
• Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
• Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management
• Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
• Create and execute development plans as appropriate to meet changing needs and requirements.

Qualifications :

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