Logistics Specialist

Job Description

Logistics Specialist

Location :  Onsite, Lakewood, OH

Reports To :  Capacity Team Manager

About the Role

Are you a problem-solver who thrives in a fast-paced logistics environment? As a Logistics Specialist at Phalanx Logistics Solutions you’ll play a critical role in ensuring freight moves seamlessly from start to finish. You’ll focus on carrier procurement and retention, shipment execution, and delivering exceptional service.

This position is ideal for someone who loves building relationships, thrives on precision and communication, and takes pride in creating solutions that drive success for both customers and carriers.

What You’ll Do

Carrier Procurement & Retention

• Build and grow relationships with carriers through calls, online load boards, and networking efforts.
• Qualify, onboard, and retain carriers that meet company and customer standards.
• Develop partnerships for long-term, repeat business and identify new opportunities within the existing carrier network.
• Maintain accurate and up-to-date records within internal databases.

Shipment Execution

Analyze the needs of each shipment to ensure proper carrier and equipment selection.

Negotiate competitive carrier rates while balancing service quality and profitability.

Use the Transportation Management System (TMS) to send shipping documents, confirm carrier acceptance, and track shipments.

Monitor freight from pickup through delivery, communicating proactively with all stakeholders.

Solve problems quickly and professionally when service disruptions occur.

Collaborate with internal teams to ensure smooth, on-time delivery and customer satisfaction

Additional Responsibilities

Participate in team meetings and contribute ideas for process improvement.

Assist with ad-hoc projects or duties as assigned.

What You’ll Bring

A  team-oriented mindset  with strong communication and emotional intelligence.

Ability to  adapt to fluctuating workloads  while maintaining accuracy and focus.

Proven  analytical and problem-solving  skills.

Comfort following standard operating procedures (SOPs) across Operations and Account Management.

Proficiency in  Microsoft Office  and the ability to quickly learn new software systems.

A positive attitude and a drive to continuously improve and contribute to team success.

Why Join Phalanx Logistics Solutions?

At Phalanx, logistics isn’t just about moving freight — it’s about building meaningful partnerships and creating value through every interaction. You’ll work in a collaborative, fast-paced environment where initiative is rewarded and growth is encouraged.

Join us and help redefine what excellence in logistics looks like.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Pay :   $50,000.00 - $65,000.00 per year

Education :

Associate (Preferred)

Experience :

Logistics : 3 years (Preferred)

Work Location : In person