Scheduler

Administration Scheduler

Join our team as a day shift, full-time Administration Scheduler in Albuquerque, NM.

Thrive in a People-First Environment and Make Healthcare Better

We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.

We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.

We use advanced technology to support our team and enhance patient care.

Get to Know Your Team :

New Mexico Heart Institute has over 30 years of diagnostic, interventional, and preventive cardiovascular expertise. Our team of over 50 providers uses state-of-the-art technology, offering the latest treatment options for all types of heart and vascular conditions.

Responsibilities

• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules / re-schedules / cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements :

Preferred Job Requirements :