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Warranty Coordinator

Warranty Coordinator

Classic Floors FerrazzanoOrlando, Florida, United States
1 day ago
Job type
  • Full-time
Job description

Position Title : Warranty Coordinator

Department : Warranty Service

Reports To : Warranty Manager or Branch Manager

Position Type : Regular full-time / non-exempt

General Summary

This position is responsible for the coordination of multiple construction warranty / repair projects, to provide administrative support for service technicians, branch team and provide quality customer service to builders and homeowners.

Essential Job Functions

  • Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
  • Accountable for resolving customer issues and escalating as needed.
  • Respond to incoming warranty requests per standard procedures.

o This may include, but not limited to, troubleshooting construction related issues, explaining details of the warranty provided to customers, communicating expectations to the customers, and coordinating schedules of parties involved.

  • Schedule all repair jobs.
  • Maintain documentation of all warranty related communications.
  • Provide accurate and timely information to Branch Manager and Warranty Manager on progress and scope of warranty work.
  • Work in a high performing team environment.
  • Cross train team members on job duties ensuring the responsibility of the department is covered at all times. Training to include writing orders, understand builder / home owner requirement for scope of work and coordination of schedule with branch.
  • Other administrative duties as assigned.

    • Knowledge, Skills, and Abilities

  • Customer service mindset and demeanor, including excellent phone and general office skills.
  • Ability to work in a fast pace ever changing priority environment.
  • Strong organizational skills, including planning, scheduling, and follow up / follow through capabilities.
  • Fundamental mathematic comprehension required.
  • Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
  • Aptitude to quickly learn the required industry software.
  • Strong analytical and problem-solving skills, with demonstrated ability to provide creative

    • solutions to real-time challenges.

  • Ability to manage multiple deadlines.
  • Bilingual in Spanish and English a plus but not required.

    • Education and Experience

  • High school diploma or equivalent.
  • 3+ years of general office experience.
  • Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

    • Other Requirements

  • The employee frequently is required to stand, walk, sit, and use hands to operate a computer

    • keyboard.

  • The employee is occasionally required to reach with hands and arms.
  • The employee must occasionally lift and / or move up to 10 pounds.
  • This is largely a sedentary role; however, some filing is required. This would require the ability to

    • lift files, open filing cabinets and bend or stand as necessary.

  • Travel required : negligible
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    Warranty Coordinator • Orlando, Florida, United States

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