Patient Support Specialist

Job Description

Job Description

Description :

Job Title : Patient Support Specialist

Employer : Capital Health And Management Partners LLC

Reports To : Office Managers

Location : Northern Virginia

Position Summary :

The Front Desk Coordinator serves as the first point of contact for patients and plays a critical role in ensuring an exceptional patient experience. This position is responsible for managing the front desk operations, from greeting patients and handling appointments to supporting patient satisfaction and resolving concerns. The ideal candidate will be organized, compassionate, and efficient, capable of managing multiple tasks in a fast-paced environment while ensuring the highest level of patient care and service.

Key Responsibilities :

• Patient Reception and Interaction :

Greet and check in patients, ensuring a welcoming and professional environment.

Manage and coordinate the clinic’s appointment calendar, scheduling consultations, surgeries, and follow-up appointments.

Collect payments, process insurance claims, and provide patients with financial documentation.

Ensure patient comfort and monitor the clinic environment for safety, cleanliness, and accessibility.

Maintain and update patient files and records, ensuring accuracy and confidentiality.

Work closely with the clinical team and Office Manager to ensure smooth coordination of front desk and clinical operations.

Qualifications :

Competencies :

Work Environment :

This is a full-time position based in a clinical setting. The position involves sitting for long periods, interacting with patients in person and over the phone, and managing occasional stressful situations.

Requirements :