Property Manager - The Hamlet on Darby

Community Name : Hamlet on Darby

The Property Manager position is focused on managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community while ensuring the community is maintained in a market ready standard at all times.

Essential Functions Statement(s)

• Operations : Responsible for ensuring the smooth running of the community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy. anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Customer service : Must provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Oversee and participate in all aspects of leasing / sales, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
• Complete lease / renewal paperwork, ensuring accuracy and completion.
• Track and evaluate advertising, and all client traffic.
• People development : Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
• Marketing : driving revenues with understanding and analysis of competition and development of creative marketing programs.
• Supervise day-to-day operations of entire on-site team; ensure policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary.
• Maintain residents' files in accordance with company's standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain community budget and finances.
• Maintain positive relations with all community vendors, prospects, residents, and team members.
• Perform any other duties as required or assigned.

Competency Statement(s)

Skills & Abilities

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.