Medical Billing & Collections Supervisor

Medical Billing & Collections Supervisor

At Rotech Healthcare Inc., were more than a medical equipment providerwere a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

We are seeking an experienced Medical Billing & Collections Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management.

• Aggressively manages all non-compliance in a timely, complete and professional manner
• Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)
• Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
• Conducts employee counseling as needed for attendance, work performance, and policy violations
• Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
• Ensures communication with payer
• Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
• Gathers and analyzes information in order to provide recommendations on various issues
• Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
• Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
• Provides direction to billing staff and resolves problems in a timely and professional manner
• Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
• Responsible for the filing and maintenance of all reports as required by company policy and procedure
• Reviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashion
• Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
• Reviews applicable audits for completeness, unusual items and charges, and follows up on any discrepancies
• Run all applicable reports timely and delegates or distributes as required
• Performs other duties as required or assigned

Supervisory Responsibilities

Education and Experience

Skills

Physical Demands

Machines, Equipment and Technical Abilities

Work Environment

Benefits