Customer Service Representative

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

customer service softwareoral communicationproblem solvingpositive attitudecrm systems familiaritypositive attitude and resiliencecustomer relationship management (crm)strong analytical and problem-solving abilitiescustomer feedbackflexible schedule availabilitycustomer feedback analysisknowledge of crm systemsactive listeninglanguage fluencybilingual or multilingual abilitiesproblem-solving abilitiesproblem-solving skillsinterpersonal skillsteamwork and collaborationstrong oral and written communication skillsability to multitaskeffective communicationbilingualismcustomer satisfactionfamiliarity with crm systemsmulti-taskingcustomer service skillsorganizational skillsproblem-solvingconflict resolutionempathycustomer feedback gatheringteam collaborationstrong analytical skillssaleswritten communicationmultitasking and prioritizationcrm systemscustomer service and supportorganization skillsstrong oral and written communicationability to multitask and prioritize effectively under pressurestrong interpersonal skillsresilienceflexible schedulingorganizational and time management skillsadaptabilityoral and written communication skillsproblem resolutionteamworkcustomer feedback managementability to multitask and prioritize under pressurebasic understanding of business operations and customer needsanalytical abilitiesproficiency in customer service software and toolsexcellent organizational and time management skillsstrong communication skillscustomer servicebasic understanding of business operationscrm familiarityfluent in multiple languagescommunicationability to multitask and prioritize effectivelyanalytical and problem-solving abilitiescustomer satisfaction and service excellenceresilience in challenging situationsflexibility in schedule availabilitycrm systems and practicescustomer service representativesprioritizationability to multitask and prioritizetime management skillsmultitaskingflexibility in schedulecustomer service experienceanalytical skillsorganizationsales supportcustomer service software proficiencytime managementcustomer relationship management (crm) familiaritycommunication skillsexcellent organizational skillscustomer satisfaction commitmentcollaborationproficiency in customer service softwareflexibilitydocumentationfamiliarity with crm systems and practices

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000