Retail Team Lead- Full Time

Keyholder Position

Under the direct supervision of the Team Leader (TL), this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholders goal is to ensure the efficient and cost effective operation of the GICF retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, in order to maximize profitability and increase training opportunities.

Essential Functions / Duties

1. Ensures 100% world-class customer service

2. Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, assigning duties as applicable.

3. Handling and processing of incoming donation flow in and out

4. Ensures loss prevention and risk management policies and procedures.

5. Ensures a neat, clean, organized, and safe facility.

6. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.

7. Keeps abreast of merchandise knowledge, industry trends and competitive pricing.

8. Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwills policies and procedures as required.

9. Performs assigned duties within the framework of our Guiding Principles and Core Values.

10. May be asked to participate in activities outside of Goodwill.

11. Attends in-service and related training as assigned by the TL.

12. Performs other duties as assigned by the TL.

Qualifications / Competencies

1. Experience in business setting preferred.

2. G.E.D. or high school diploma preferred.

3. Basic computer skills required.

Physical Requirements

1. Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods / items with the assistance of another team member.

2. Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

Special Requirements

1. Must be willing and able to work evenings and weekends.

2. Must have a reliable means of transportation.

Critical Performance Factors

1. Efficiency (Location vs goal)

2. Transaction Value (Location vs goal)

3. Donor Value (Location vs goal)

4. Sales per Labor Hour vs LY (Location vs goal)

5. Sales vs Budget (Location vs goal)

6. Payroll as a percent of revenue (Location vs goal)

7. Retention (New Hire 90 day retention and annual retention vs LY)

8. Customer Service (Internal and External)

9. Operations - GGC Internal Audit metric score

10. Safety GGC Safety metric score

11. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

12. Quality of Work (Attitude, sense of urgency, image, productivity, individual safety performance)

13. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)

14. Work Quantity One-Day Processing, consistently meets production count goals

Education and / or Experience : High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and / or previous Goodwill experience.

Math Ability : Level 3 : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills : To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.

Supervisory Responsibilities : This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority : No Purchasing Authority