Lab Operations Success Manager

Lab Operations Success Manager

Are you passionate about helping labs run more efficiently? Quartzy is looking for a Lab Operations Success Manager to partner with biotech and research organizations to streamline their day-to-day operations. In this role, you'll work closely with lab managers, operations and finance teams to optimize their use of the Quartzy platformhelping them save time, reduce costs, and focus more on the science.

You're a proactive problem-solver who thrives in collaborative, fast-paced environments. You know how to build relationships and trust quickly and communicate with a wide range of people, from scientists and administrative teams to finance and leadership. You're organized, patient, and comfortable managing competing priorities while keeping the customer's goals at the center. Empathy, curiosity, and follow-through are your trademarks. You understand the challenges of running a busy lab and are excited to be a go-to-expert for Quartzy users, guiding them through new feature adoption, training and continuous improvement with our software.

If you enjoy working at the intersection of science, operations, and people, and you're energized by helping others succeed, we'd love to meet you!

Quartzy is the world's #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customers range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them.

What You'll Do

• Conduct regular customer check-ins and optimization sessions to understand lab goals, workflows, and challenges
• Lead training sessions, workshops, and product demos for new and existing users
• Provide guidance on best practices for lab supply management, purchasing workflows, and system integrations
• Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization
• Partner with account teams to ensure renewals and identify new ways customers can benefit from Quartzy's capabilities
• Create and deliver insights and reports showing how Quartzy drives efficiency and cost savings
• Manage customer escalations and ensure issues are resolved quickly and effectively
• Discover upsell / cross sell opportunities to maximize customer growth
• Report customer product feedback to Product and Engineering teams

What We're Looking For

What We Offer

$70,000 - $84,000 a year

Salary range : $70k - 84K (plus $8-$10K bonus)

Quartzy takes a market-based approach to pay, and pay may vary depending on your location. The salary range for this position represents the low, middle, and high end of the salary possibilities for this position based on all US locations. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Salary is just one component of our total rewards package. The salary ranges may be modified in the future.

All regular full-time employees are also eligible for the corporate bonus program, excluding sales who are eligible for performance based variable sales incentives. Additionally, full time employees receive medical, dental and vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with employer match, company paid disability and life insurance with opportunity to add additional coverage for you and your family.

Quartzy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of this policy and legal compliance, Quartzy will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Quartzy will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.