Bilingual English and Spanish Member Loyalty Representative

Bilingual English and Spanish Member Loyalty Representative

Oportun is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

Position Overview

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

Responsibilities

Welcome members with a warm greeting and provide quality member service.

Seamlessly process all transactions, while following company policies & procedures and protecting our members' information.

Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.

Enjoy informing and educating potential members about Oportun's services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and / or community events. Activities include :

• Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun's services can help their customers.
• Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
• Actively engaging with people at and around Oportun's retail locations, encouraging store visits, and assisting with applications.
• Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
• Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.

Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.

Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.

Stand while assisting members; sitting is allowed during non-member-facing tasks.

Occasionally unpack and store office or cleaning supplies.

Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.

Be a role model for Oportun's Core Values : On a Mission, As One, to Make it Better, Now.

Required Qualifications

As a Valuable Member of Our Team, You'll Receive

The base hourly rate for this full-time position is $20.00 - $22.00. Our hourly rates are determined by role, location, and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.

We are proud to be an equal opportunity employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.