Regional Account Manager - Inside Sales - Central OR / WA

Overview

Carson is seeking a dedicated Regional Account Manager / Inside Sales to focus on current customer retention and growth east of the Cascades, including Central OR, Gorge, Hermiston, and Tri-Cities, WA markets. This role is vital to ensuring excellent customer service, efficient order processing, and proactive sales outreach. If you are an organized, communicative, and results-driven individual, we invite you to apply and contribute to the success of our sales team.

Responsibilities

• Customer Communication : Respond promptly and professionally to inbound calls and emails from customers, addressing inquiries, providing product information, and resolving concerns. Proactively reach out to customers to enhance relationships and uncover new sales opportunities.
• Vendor Pricing and Internal Setup : Manage the submission of vendor pricing information and collaborate with internal teams to set up accurate pricing for products.
• Order Management : Perform accurate order entry, ensuring correct pricing, quantities, and delivery details. Review orders for accuracy and completeness, addressing any discrepancies or issues before forwarding them for delivery.
• Delivery Coordination : Communicate with internal departments to track delivery ETA and provide updates to customers as needed. Ensure timely and efficient delivery scheduling and coordination.
• Proactive Sales Activities : Initiate proactive sales calls to customers within your assigned book of business, identifying opportunities for upselling, cross-selling, and addressing customer needs.
• Customer Inquiry Delegation : Receive incoming customer inquiries and assess the nature of the request. Delegate inquiries to the appropriate internal departments, ensuring swift and accurate resolution.

Qualifications

Benefits

Employer Notes

Work Environment / Physical Requirements

The company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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