Guest Relations Manager Waldorf Astoria Beverly Hills

EOE / AA / Disabled / Veterans

As a leading hotel in the luxury market Waldorf Astoria Beverly Hills is looking for a Guest Relations Manager to join theTeam at this beautiful property!

This Forbes 5-Star AAA 5-Diamond hotel has 170 rooms 6300 square feet of banquet space and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant a Jean-Georges rooftop restaurant lobby lounge and in-room dining.

Want to learn more Hotel Website Instagram Facebook

Classification : Full-Time

Shift : Must be available to work weekdays weekends and holidays.

Pay Rate : The annual salary range for this role is $85000 - $90000 per year and is based on applicable and specialized experience and location.

What will I be doing

Reporting to the Director of Operations the Guest Relations Manager willdeliver outstandingservice toour guests. They will be pro-active creative and results driven with a focus on delighting our VIP guests.

Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program; and supporting the Director of Operations. The Guest Relations Manager will act as the owner of the guest database and is responsible for helping to create and ensure proper delivery of amenities and services. It is their responsibility to ensure guest preferences are met while delighting and exceeding guest expectations. A working knowledge of hotel operations is needed for interdepartmental communication and coordination. A keen eye for detail is required to check all VIP rooms prior to guest arrival. This position will also meet greet and escort VIP guests including curbside check-ins. They will ensure the guest is delighted and satisfied; arriving during the stay and during a fond farewell.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :

Required Experience :

Manager

Key Skills

Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 85000 - 90000