Human Resources Shared Services Manager

Human Resources Shared Services And Corporate Hr Manager

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal is hiring a Human Resources Shared Services and Corporate HR Manager. The HR Shared Services and Corporate HR Manager oversees Allied Universal's HR Shared Services Business Process Outsourcing (BPO) provider, while also driving corporate HR initiatives, processes and policies. This dual role is critical in ensuring the successful delivery of HR services through a third-party partner, while also providing internal HR leadership for corporate functions. This Manager will bring a strong background in HR operations, vendor governance, project management and corporate HR strategy, with a proven ability to manage global partnerships and deliver consistent, high-quality HR support. The HR Shared Services and Corporate HR Manager will be located out of our Irvine, CA Corporate Headquarters and will report directly to our Senior Director of Corporate Human Resources.

Responsibilities :

BPO HR Shared Services Management :

• Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
• Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding / offboarding, benefits administration, HR helpdesk, investigations, background check adjudications, and document management
• Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
• Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
• Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
• Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services

Corporate HR Management :

Qualifications (Must Have) :

Preferred Qualifications (Nice To Have) :

Benefits :

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com