Emergency Communications Specialist I

Public Safety Telecommunicator

The purpose of this position is a Public Safety Telecommunicator who performs 911 emergency and non-emergency call taker functions appropriately in conjunction with other Emergency Communications Personnel. Calmly deals with emergency situations and dispassionately and logically communicates with the public, some of whom are under extreme distress.

Essential Functions :

Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.

Answers 911 emergency and non-emergency telephone calls to assist citizens and visitors with emergency and non-emergency situations; gathers information from caller. Accurately determines type, location, and extent of emergency situations.

Assist with handling unusual and irregular calls, codes all calls for services appropriately.

Assists caller in accordance with operational policies, procedures, and protocols.

Accurately enters information received into the Computer Aided Dispatch (CAD) system by summarizing the caller's situation.

Utilizes various methods of communication including telephone, telecommunication device for the deaf (TDD) and computer and is able to read, hear and quickly comprehend the information received.

Performs data entry and verification through the National Crime Information Center (NCIC) for outstanding warrants, criminal histories, vehicle registrations, license status, and stolen items; places calls to other counties to check warrant status.

Notifies other city departments and public utilities concerning emergency situations.

Attends training sessions as required.

Provides information and assistance to members of the public.

Make appropriate contact with other departments, agencies, businesses, etc. for needed assistance and / or response.

Assists other Emergency Communications Personnel as needed.

Performs other work as assigned.

Physical Demands :

Performs work that involves walking or standing some of the time.

Involves exerting up to 10 pounds of force on a regular and recurring basis and sustained keyboard operations.

This position also entails constant mental demands.

Minimum Education and Experience Requirements :

Requires High School diploma or GED equivalent.

Must be at least 18 years of age.

Additional Requirements :

Must submit to and pass an audiogram upon offer of employment.

Must pass a physical examination by a licensed physician selected by the City of Murfreesboro upon offer of employment.

Submit to and receive a passing score on a Telecommunicator pre-employment exam / testing.

Ability to work different assigned shift and different days off.

Shifts and days off are subject to change based on staffing needs, must be available to work rotating and odd work schedules.

Attain Emergency Communications Specialist I training and certification requirements within twelve (12) months of employment, failure to attain stated Emergency Communications Specialist I training and certification requirements within twelve (12) months of employment could result in termination.

Must possess eyesight adequate to accurately read TDD and various computer printouts.

Must have fingerprints on file with the Tennessee Bureau of Investigation.

Special Certifications and Licenses :

Must meet all qualifications established by Tennessee State Law, T.C.A. Section 7-86-201 to T.C.A Section 7-86-205, and as same may be amended.