Onsite Service Specialist I - Fresno, CA

Overview

Onsite Service Specialist I - Fresno, CA at MSC Industrial Supply Co.

Join MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. Our Built to Make You Better brand promise guides our work with customers and stakeholders.

Requisition ID : 19674 •

Employment Type : Full Time •

Job Category : Sales •

Work Location : Fresno, CA

Position Summary

The Onsite Service Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This role provides excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Duties And Responsibilities

Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.

Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.

Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.

Participate in customer plant or production meetings, strategic initiative projects, and Lean / Six Sigma events.

Collaborate with the account team to maximize customer satisfaction and identify future opportunities.

Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.

Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.

Communicate customer concerns to management for effective resolution.

Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.

Promote MSC's culture and vision to ensure alignment and unity of purpose.

Participate in special projects and perform additional duties as assigned.

Skills and Requirements

Computer literacy and proficiency with email, internet browsers, and Windows operating system.

Strong problem-solving abilities.

Excellent customer service and sales skills.

Strong oral and written communication skills.

Industrial knowledge preferred.

Other Requirements

Valid driver's license required.

Ability to travel up to 10% as needed.

Ability to lift up to 50 pounds as required.

This position may require access to International Traffic in Arms Regulations (ITAR) and / or Controlled Unclassified Information (CUI).

Compensation

Starting at $40,810 – $58,300 per year, dependent on experience. Compensation is based on relevant experience, education, and peer equity. Actual compensation is based on the candidate's experience and qualifications. The company reserves the right to modify the range as market conditions change.

Work Eligibility

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

Benefits and Inclusion

We offer comprehensive benefits, including healthcare plans, a 401K program, stock purchasing opportunities, tuition reimbursement, and paid time off for holidays, vacations, and illness. We support Associate Inclusion Circles for diversity and inclusion and are committed to equal employment opportunities for all qualified applicants without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any other protected category.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs / requirements known.

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