Customer Experience Specialist

Customer Experience Specialist

Job Summary : As a Customer Experience Specialist, you will be the first point of contact for our clients, providing them with outstanding service and support. Your role will involve assisting clients with their event needs, offering product recommendations, and driving sales by identifying opportunities to upsell and cross-sell our services. You will play a crucial role in ensuring our clients have a seamless and memorable experience from start to finish.

Key Responsibilities :

• Client Interaction : Engage with clients via phone, email, and in-person to understand their event needs and provide tailored solutions.
• Sales Support : Assist clients in selecting the best products and services for their events, offering expert advice and recommendations.
• Upselling & Cross-Selling : Identify opportunities to upsell and cross-sell additional services and products to enhance the clients event experience.
• Order Management : Process orders accurately and efficiently, ensuring all details are correct and deadlines are met.
• Problem Resolution : Handle client inquiries, complaints, and issues with professionalism and a solution-oriented approach.
• Relationship Building : Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Collaboration : Work closely with the sales, operations, and logistics teams to ensure smooth execution of events.
• Documentation : Maintain accurate records of client interactions, orders, and sales activities in our CRM system.

Qualifications :

Benefits : Medical, Dental, vision, 401k + match

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