Customer Support Supervisor

Job Info

Job Identification

114070

Job Category

Commercial

Posting Date

08 / 19 / 2025, 06 : 27 PM

Locations

3016 W Lomita Blvd, Torrance, CA, 90505, US

(Hybrid)

Job Schedule

Full time

Remote Work Schedule Availability?

Partially Remote

Export-Controlled Data

This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Responsibilities

Howmet Fastening Systems (HFS) is seeking a Customer Support Supervisor for our North American manufacturing sites. This position will be based in our Torrance California location. This role is responsible for supporting the HFS Commercial team and Manufacturing Sites related to Customer Support and Sales / Marketing activities. The Customer Support Supervisor oversees, leads, and trains the Customer Support Team to maintain the highest level of customer satisfaction; investigates and solves product and service complaints; acts as an information resource to the Outside Sales and Product Management teams.

Roles and Responsibilities

• Provide leadership, guidance, and support to the Customer Support Team to ensure the highest level of customer satisfaction in support of business for all North American HFS Manufacturing Sites and customers.
• Responsible for training and motivating the Customer Support Team, monitoring their performance, resolving customer complaints, and developing and implementing Customer Support policies and procedures.
• Responsible for management of assigned strategic customers in North America, South America, Latin America, Japan, and certain European accounts.
• Supervise and manage Customer Support Representative, meet with Customer Support Representatives to review employee and department issues, conduct Employee Performance Reviews and Goal Setting.
• Support Business Process updates / changes for Howmet Business Systems relating to Customer Support.
• Coordinate with Site Quality and support Audits at all sites - BSI, AS9100, etc.
• Coordinate with Site Management on-site requests for reschedules and handle elevation of delivery issues, customer complaints, and line stoppages.
• Review pending / unprocessed orders weekly and take actions to progress processing or rejecting them.
• Review and recommend approval or denial of all customer cancellation requests.
• Audit Customer Support quote approvals, update Skills Matrix, manage team career progression.
• Review and coordinate all incoming customer forms requiring Management approvals.
• Maintain and update customer Certification and Fee Charges matrix.
• Participate in customer calls & meetings and visit customers periodically as needed and as required by Commercial Leadership.
• Ensure that all work activities are performed in accordance with established safety and environmental standards.

Qualifications

Basic Qualifications :

Preferred Skills & Qualifications :

Additional Notes

This role is crucial for ensuring that the Customer Support team is provided with the essential data, analysis, tools, and supervisory guidance needed to competitively price and effectively market our aerospace fastening systems to meet both our customers' needs and HFS' business needs.

Benefits / Salary :

The position includes competitive wages and a comprehensive benefits package available day one of hire, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. Howmet Aerospace curates a strong working environment through opportunities for career progression, community engagement activities, and flexible schedules contingent upon role and location. The salary range for this position is $95-115k.

About Us

Howmet Aerospace Inc. (NYSE : HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com / esg-report . Follow : LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Equal Opportunity Employer :

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com