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Patient Access Associates 1

Patient Access Associates 1

Inova Health SystemFairfax, VA, United States
30+ days ago
Job type
  • Full-time
Job description

Inova Urogynecology - Willow Oaks is looking for a dedicated Patient Access Associate 1 to join the team. This role is a dayshift, full time role Monday - Friday from 8 : 30 am - 5 : 00 pm. As a Patient Access Associate, 1 is responsible for financial counseling and insurance verification, and notification to patients and / or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associate 1 Job Responsibilities

  • Explains insurance benefits and patient liability by using appropriate communication methods / styles.
  • Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
  • Coordinates with other departments to assist or transport patients / visitors requiring special attention / support. Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Educates and assists patients with the completion / submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
  • Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Excellent customer service

    • Minimum Qualifications :

    Education : High School Diploma or GED

    Experience : 1 year of customer service or 1 year of experience in a medical setting or associates degree

    Skills : Basic communication and computer skills

    Preferred Requirements : Bilingual in Spanish

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    Patient Associate • Fairfax, VA, United States