Site Support Technician

Job Description

Job Description

We are looking for a skilled Site Support Technician to join our team in Coppell, Texas. In this long-term contract role, you will play a vital part in ensuring the smooth operation of a franchisee training facility. This position involves providing technical support for audiovisual setups, assisting remote users with connectivity issues, and handling various IT support tasks.

Title : Site Support Technician

Location : Coppell, Tx

Pay : $30-35 per hour

Duration : 12 Month Contract

Responsibilities :

• Provide hands-on support for audiovisual equipment, including projectors and other presentation tools.
• Assist remote users in resolving connectivity challenges to ensure seamless access to resources.
• Manage and resolve IT support tickets related to a variety of hardware and software issues.
• Perform basic network troubleshooting to identify and resolve connectivity problems.
• Handle Active Directory tasks such as password resets and user account management.
• Troubleshoot and resolve hardware issues on-site to maintain equipment functionality.
• Collaborate with team members to deliver effective solutions for technical challenges.
• Maintain a high level of customer service while addressing technical concerns promptly.
• Ensure proper documentation of support activities and resolutions for future reference.
• Proficiency in Active Directory, including user account management and password resets.
• Solid understanding of Cisco networking fundamentals.
• Experience with basic network troubleshooting techniques.
• Familiarity with audiovisual equipment setup and maintenance.
• Strong ability to diagnose and resolve hardware issues.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with both technical and non-technical users.