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Housekeeping Manager (Lead Inspector)

Housekeeping Manager (Lead Inspector)

Great Lakes Hospitality GroupAuburn Hills, MI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Executive Housekeeper / Lead Inspector :

Job Purpose :    To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction.  Includes rooms, laundry, public areas, department storage areas and work areas.

Job Responsibilities :

  • Supervise housekeeping and laundry staff : hiring, firing, performance evaluations, training and development.  Schedule staff according to labor standards and forecasted occupancy.
  • Assist General Manager in development of the department's annual budget. Monitor performance against plan.
  • Enforce policies and procedures.
  • Maintain room quality based on hotel objectives.  Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
  • Compile and report accurate status of guest rooms to front office.
  • Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
  • Maintain standard procedures for security of on-loan equipment.
  • Maintain productivity and labor cost goals.
  • Establish and maintain cost control systems for staffing linen inventories and cleaning supplies.  Conduct inventories of linen, supplies and equipment.  Order and receive supplies to maintain adequate inventory levels.
  • Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Other duties as assigned.

Job Skills :

  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
  • Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units.
  • Read and understand instructions, safety rules, etc.  Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.  Speak with correct English and well-modulated voice.
  • Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data, executing determination of and / or reporting on events.  Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.

    • Job Qualifications : Experience

    Minimum 2 years experience as Assistant Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.