Teller

Position Description

Title : Teller

Grade : 01

Division : Community Banking

Job Code : RET405

Reports To : Varies

FLSA Status : Non-Exempt

Objective of Position :

The Teller is responsible for interacting with customers and delivering a high level of customer service by processing customer transactions. Duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings.

Byline Bank Tellers are expected to periodically travel to other branch locations to help with staffing coverage. Tellers are expected to demonstrate scheduling flexibility, demonstrate an openness to new ideas and identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.

Duties and Responsibilities :

Customer Service

Adheres to service standards / expectations.

Answers branch phone / electronic inquiries according to etiquette standards for the Bank.

Provides service to all customers and prospective customers, following the Bank's service standards and guidelines.

Maintains positive interpersonal relationships with customers and employees.

Sales

Meets or exceeds monthly sales production goals for products and services as assigned by manager.

Demonstrates in-depth product and services knowledge.

Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits. Identifies and refers business regularly.

Operational Responsibilities

Organizes and balances cash drawer daily and adheres to the cash limit policy and usage procedures.

Follows proper policy regarding the processing of transactions : deposits, withdrawals, check cashing, savings bonds, tax payments, traveler's checks, cash advances, etc.

Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.

Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.

Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.

All other duties as assigned.

Note : Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications :

High School Degree or GED required.

Excellent customer service and oral communication skills.

Previous cash handling and / or Teller experience preferred.

Previous retail experience preferred.

Must be able to lift 30 pounds.

Bilingual and biliterate in Spanish / English or Polish / English preferred for select locations.

Strong knowledge of Microsoft Office preferred.

PHYSICAL DEMANDS / WORK ENVIRONMENT :

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The salary range for this position is $XX,XXX to $XX,XXX. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you'll find a far-reaching choice of benefits and incentives.

Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.