Technician - IT Department (Full Time)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs.
• Assist associates or guests on any I.T. related problems or questions.
• Knowledge of computers and how they operate, which includes having a broad understanding of hardware, software, and operating systems.
• Able to teach / show users how to use programs and operate multiple computer systems.
• Provide excellent customer service to associates and guests.
• Perform any additional related tasks as required.
• All Other Duties as Assigned.
• Always maintain a professional appearance and attitude

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities but has the potential for growth.

QUALIFICATIONS

EDUCATION and / or EXPERIENCE

Basic computer knowledge a plus

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence and complete reports detailing rescues and guest interactions. Ability to effectively present information and give directions to customers and employees.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions in both written and verbal form.  Ability to deal with problems involving many variables.

CERTIFICATES

None

PHYSICAL DEMANDS

The physical demands described here are representative of those an associate must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technicians are frequently required to stand, walk, sit, talk, hear, handle, or feel. The associate is occasionally required to lift and or move more than 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, associates are exposed to outside weather conditions including sun, rain, water, high humidity, and excessive heat. The noise level in the work environment is moderate.