IRS Order Entry Clerk

IRS Order Entry Clerk

Under the general supervision of the Director of Staffing Operations, the employee in this position handles incoming calls for the IRS Forms and Publications Call Center by assisting taxpayers with their questions.

Essential Job Functions

• Professionally handle high volumes of inbound calls.
• Assist taxpayers with forms and publication inquiries.
• Navigate multiple browser windows while on calls.
• Maintain written correspondence as needed.
• Meet performance metrics set during training.

Marginal Job Functions

Key Responsibilities

Skills, Knowledge and Expertise