Customer Success Lead (Santa Barbara)

🎯 Customer Success Lead / Trial Coordinator

📍 Santa Barbara, CA (Hybrid up to 3 days / week in-office)

💼 Full-Time | Salary : $50,000 $75,000 DOE

Help Us Redefine Wellness & Sleep Health

We're the parent company of two fast-growing health and wellness brands : MDBio Wellness and Sleep Corner. Our mission is to empower people to take control of their healththrough science-backed nutraceuticals, innovative at-home sleep testing, and compassionate care.

Were looking for a Customer Service Representative / Trial Coordinator whos excited to join an early-stage team where your work actually matters . You'll be the heartbeat of our customer experience and a key player in supporting our observational trials.

🔧 What Youll Do :

• Handle inbound customer service inquiries across email, phone, and chat (B2C + B2B)
• Support participants in clinical observational trialsonboarding, scheduling, data coordination
• Manage backend operations including returns, order updates, and tracking (Shopify, HubSpot, etc.)
• Identify issues and implement proactive solutions to improve the customer journey
• Collaborate closely with operations, marketing, and product teams
• Manage customer journeys through our 30 day health improvement programs
• Assist customers through our integrative tele-health services

You Bring :

Perks & Culture :

Join us in building the future of health and sleepone customer at a time.