Res Srvs Coord Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

SUMMARY : The Resident Services Coordinator (RSC) assists residents through resources and referrals within designated Central City Concern Fair market and Section 8 Communities. Building community is very important to the success of the Resident Service Coordinator. The RSC will hold community events and meetings to help to build cohesion between tenants. This individual works with residents and staff to find solutions to financial and behavioral problems that if not resolved would jeopardize the residents continued housing

Schedule : Tuesday - Saturday 9am - 5 : 30pm

Location : Biltmore : 310 NW 6th Ave.

Portland OR 97209

Compensation : $ 20.78 / hour

Seniority Bid Window : Closes 11 / 10 / 25

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Identify resident issues; provide links to resources assisting resident with continued housing.
• Mediation of neighbor disputes and tenant / landlord disputes are the responsibility of the RSC.
• Assist and support residents by information sharing and educating residents about building rules and policies.
• Serve as liaison from specific housing program / residency to service providers including those directly associated with resident.
• Establish and maintain ongoing communications with Portfolio Manager working with residents to maintain housing and establish and maintain ongoing communications with Client / Resident Monitors.
• Network with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting.
• Maintain activity log reflecting resident interaction and prepare required reports in an accurate manner.
• Interview all applicants prior to move in to complete basic needs assessment ensure they meet building criteria and understand your role in the community in assisting them in meeting their needs.
• Follow up regularly with residents to ensure they are getting these needs met.
• Refer to employment opportunities supported employment benefits and entitlements medical and mental health resources as needed and or desired by the resident.
• Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
• Respond to and investigate resident reports of building community CCC Process and Procedures and CCC employee issues that arise directly related to the building(s) you are responsible for.
• Create and execute community programs and activities within the building including but not limited to ready to rent financial literacy neighborhood safety potlucks movie nights and community meetings.
• Adhere to all state and federal privacy and security regulations applicable to the program and to CCC policies and agreements regarding confidentiality privacy and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department as well as to your supervisor or their designee.
• Participate as requested in Resident Quality Improvement Council.
• Perform other duties as assigned.

SKILLS AND ABILITIES :

MINIMUM QUALIFICATIONS :

AFSCME UNION :

This role is a Union Represented position through; American Federation of State County and Municipal Employees (AFSCME). You can find more information about your representation here

BENEFITS :

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package that includes base wages medical dental vision and voluntary plans. Central City Concern also takes employees financial wellness into consideration and provides a rich retirement match.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required of the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcohol-free workplace includes post-offer pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.â

Employment Type : Full-Time

Experience : years

Vacancy : 1