Technical Support Specialist
Rock Auto ServiceNiles, MI, US7 days ago
Job type
- Full-time
Job descriptionStrong technical knowledge of automotive parts and services Excellent communication and customer service skills Ability to work in a fast-paced environment and handle multiple customer inquiries Problem-solving skills and attention to detail Proficiency in using customer support software and tools Minimum of 1 year of experience in technical support or customer service role Experience in the automotive industry is a plus Experience in using CRM systems and support ticketing platforms Proven track record of meeting and exceeding customer satisfaction goals Salary Range : $98,000 - $120,000 per year Currency : USD Health insurance and retirement benefits Paid time off and sick leave Potential for performance-based bonuses
Job Description
Job Description
Job Description : Technical Support Specialist at Rock Auto ServiceJob Responsibilities :
- Provide technical support to customers regarding automotive products and services
- Troubleshoot and resolve technical issues through phone, email, and chat communication
- Assist customers in navigating the company's online platform and ordering process
- Collaborate with internal teams to escalate and resolve complex technical problems
- Document customer interactions and resolutions accurately in the system
Essential Qualifications :
Desired Experience :
Salary & Benefits :
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Technical Support Specialist • Niles, MI, US